Help and FAQ

What kind of song will I get?

A composed song with lyrics and vocals, in the genre you chose, shaped by the answers you gave us. Each song is unique to its intake. We don’t reuse lyrics or arrangements between people.

Will my real name appear in the lyrics?

Only if you ask. The intake includes a choice: keep real names, or let us soften them into figures. If you choose softening, names from your story are pulled out before lyrics are written.

How long does song creation take?

Most songs arrive within a few minutes. If the archive is heavier than usual, the work simply takes longer; you’ll receive a note when it lands. There’s nothing you need to do in the meantime.

What if the song doesn’t feel like mine?

If, on listening, the song doesn’t feel like yours, reach out via the contact page within twenty-four hours of receiving it. We read every note, and when the request fits we release the charge. The recording moves to silence.

What is a triptych?

Three songs from one story, each rendered in a different genre. They arrive together and are kept together. If a refund is granted, all three return to silence as one.

What is an ember?

Ember is an optional monthly subscription. It includes two new artifacts each month and one free echo: a continuation we write from one of your past stories, on us. Songs you make as an ember are kept forever, even if you cancel later.

How does the monthly echo work?

Once a month, while you’re an ember, we revisit one of your earlier stories and write a new song from it; same speaker, time has passed. The new artifact arrives in your library and your inbox. We rotate through your older stories first so each gets a turn.

Can I cancel ember? What happens to my songs?

Yes, any time, from your account settings or the link in every Ember email. Cancellation takes effect at the end of your current paid period; until then, you keep full access. Songs you made as an ember stay in your library permanently. Unused monthly artifacts at the end of a paid period are forfeited, similar to Audible credits, and do not roll into future periods or refunds.

Can I use my own image as the cover?

Yes. On the delivery page, beneath the cover, the link replace this image opens a file picker. JPEG, PNG, or WebP, up to 5MB. Your browser crops it to a square before upload so it matches the frame. You can replace it again any time.

I started checkout but never finished

Your draft is held for you. If you don’t finish within an hour, we send a single email back to you with a link to pick it up where you left off; we don’t chase it after that. You can also return to the same checkout link any time within the next week.

Can I take the recording with me?

Yes. The delivery page offers a download. The file is yours to keep, with no time limit.

Who can hear my song?

By default, only you. From the delivery page you can switch any song between private and public; a public song lives at a shareable link you can hand out. Returning it to private stops the old link from working. On occasion, a public song may be featured on our landing page as part of the examples gallery.

Can I make a different version?

Yes. The delivery page offers another take. A new take replaces the song you’re listening to; the previous one moves to your past takes, where you can return to it whenever you want.

Each one-time order includes one free retake within twenty-four hours of delivery, intended for when the first version doesn’t feel like yours. Beyond that we may decline further retakes to keep the offer sustainable; if you have a strong reason for another, write to us.

What happens when I make a song public?

A public song lives at a shareable link you can hand to anyone, and may also appear in our examples gallery or social previews. Making a song public grants us permission to display it that way; switching it back to private stops the link from working going forward, though briefly cached social previews may persist outside our control. Private songs are never used for promotion.

Do I need an account?

You can begin without one. Your order is delivered to the email you give us, and the link in that email is enough to listen, to share, and to keep. An account becomes useful when you’d like a single library of everything you’ve made; earlier orders can be claimed to it later.

I used a different email before registering

If you still have your order link, you can claim that order to your account from your library. The order’s email becomes your account’s once you do.

A song I moved to history is missing

Nothing is gone. At the bottom of your library, a recently deleted reveal lists anything you’ve set aside; you can return any of them to your collection from there.

Need more help?

Write to artur@mysuspiria.com with your order id and a short note on what happened. Most replies come the same day.